Report a Maintenance Issue
Renting Maintenance
How to report property maintenance?
Please send an email to the Knights & Jeffrey Ross maintenance team at [email protected].
Alternatively, if you have an activated PropertyFile account you can report maintenance via the portal. When submitting your maintenance report, please include as much information as possible, and also attach photographs.
Knights & Jeffrey Ross Maintenance
Emergency Contact Numbers
The landlord will accept responsibility for out-of-hours repairs in a genuine and clear emergency situation that cannot be delayed until the next working day.
We reserve the right to challenge any unsubstantiated calls-outs and associated costs incurred on the landlords behalf.
An emergency scenario is an unforeseen situation that requires immediate attention and if it isn’t dealt with promptly could lead to; serious damage to the property, deem the property unsafe, unfit for habitation, insecure and/or endanger life.
Please see below a list of our out-of-hour emergency contacts (only for tenants of JeffreyRoss managed properties).
If you can smell gas, have a gas or carbon monoxide emergency, or if pipeline is struck, please call National Gas Emergencies on 0800 111 999.
Alternatively, you can contact our recommended contractors:
Safe Gas – Dave Jenkins – 07967 750 735 (First contact)
Arcplumbing – Brian – 07716440711
For situations requiring immediate help and/or assistance relating to mains water, please call Welsh Water 0800 052 0130.
For Sewer Flooding and Sewerage emergencies, please call Welsh Water 0800 085 3986.
City Drains – Dean Jolley – 02920004321
Kore Electrical – 07823382484
Safe Gas – Dave Jenkins – 07967 750 735 (First contact)
Arcplumbing – Brian – 07716440711
PPM Locksmiths Ltd – 02920 231 717
Anylocks – Mike – 07800604893
